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Q. What size should
I order?
A. White Mountain runs true to American size. Most of our
clogs and sandals come in whole sizes only.
Whole sizes should size up.
Q.
What if they don’t fit?
A. Shoes may be returned or
exchanged within 30 days of original purchase showing no
signs of wear. (Less shipping & handling).
Q.
Can I order by phone?
A. Sorry, but due to
security reasons we do not accept phone orders.
Q.
How do I know my
transaction is secure?
A. White
Mountain Outlet employs the highest level of security available. Your
personal and credit card
information is secured by Authorize.net
and Comodo, two leaders in the internet security industry.
Read our
Privacy statement and
Terms & Conditions for more information.
Q.
Do you accept Personal Checks?
A. Sorry, but we no longer
accept personal checks.
Q.
Is White Mountain Outlet owned by the manufacturer of
White Mountain Shoes?
A. No.
White Mountain Outlet is an independently owned
and operated reseller of White Mountain
Footwear. See our
Terms & Conditions
for more information.
Q. I am
looking for a specific White Mountain Shoe. Can you help?
A. Sorry, our stock is
limited to the styles that are represented on our website.
White Mountain changes styles
every season so it is impossible for us to locate
specific styles offered by other retailers in the past.
Q.
Are all your shoes made
of real leather?
A. White
Mountain shoes feature leather uppers on man-made soles.
Q. Do
you sell seconds or merchandise that is slightly imperfect like other outlets?
A. No. We sell only brand new shoes in their original
boxes.
Q. How
long will it take to get my shoes?
A. We ship FAST via USPS Priority Mail or UPS Ground. You may
choose your carrier at checkout. See
our
Shipping page for information on transit times
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